Shipping policy

Welcome to Kaori Organics. We are committed to making your shopping experience simple, reliable, and enjoyable from placing your order to receiving your skincare products.

Shipping Rates

FREE DELIVERY is available on all orders within Pakistan.

There are no additional shipping charges for standard delivery.

Order Processing

Orders are generally processed and prepared for dispatch within:

0–1 business day

Once your order has been processed, it will be handed over to our delivery partner for shipment.

Delivery Time

Our estimated delivery time is:

3–4 business days after dispatch

Delivery times may vary depending on your location, courier operations, weekends, public holidays, or unforeseen circumstances.

Order Updates

We aim to process and dispatch orders as quickly as possible.

Where tracking information is available, it will be shared with you through the contact information provided when placing your order.

Damaged Products

Your satisfaction is our priority.

If your order arrives damaged, please contact our customer service team as soon as possible and provide:

  • Your order number

  • A clear photo of the damaged product

  • Photos of the outer packaging, if applicable

Our team will review the issue and assist you with the appropriate solution.

Hassle-Free Replacement

If a product is confirmed to have been damaged during delivery, Kaori Organics will provide a replacement at no additional cost.

Please contact our customer service team before disposing of the damaged product so that we can properly review the issue.

Delivery Issues

If your order is delayed or you experience any issue with your delivery, please contact our customer service team with your order details. We will do our best to assist you and coordinate with the delivery partner when necessary.

Customer Support

For any questions or concerns regarding your order, delivery, or shipping, please contact our customer service team.

Thank you for choosing Kaori Organics.

We appreciate your trust and look forward to delivering a great skincare experience to you.